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Control the digital customer journey

Customer experience and immediate fulfillment are defining the insurance industry.

The line between back-end and customer-facing apps is blurring

Most customers shifting to mobile-first want more transparency, access, and personalization, forcing insurers to adopt core and front systems to control the digital customer journey.

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CHALLENGES

Problems and Solutions

WagaInsurance addresses transformation challenges and enables Insurance companies to transition from the traditional to the Digital world.

Key challenges
  • Connecting systems kick off API snowballs of integration
  • Users / Customers only have access to limited information
  • Development and roll-out of new features is expensive and time-consuming and doesn’t guarantee expected profits
  • Handling security and access across several systems and applications is complex–lack of user experience
  • Core Insurance systems are not supporting expected implementation speed and functionalities
The solution
  • One digital platform which drives the digital and customer faxing business of insurances
  • Integrates seamlessly with underlying systems and orchestrates the digital engagement with customers and the back-office insurance
  • Connects to existing channels or brings in its own customer interaction layer
  • Handles customer-facing activities, processes and products, and services
  • Enables insurance to easily onboard services and products from the partner ecosystem (e.g. IoT, Smart Devices) for advanced business models
  • Simplifies future insurance developments thru smart integration–modify or replace existing systems easier
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Multiple core consolidation

You have multiple cores and don’t need all the information all the time. But a digital user wants all of their information relevantly displayed in the app. If you can’t provide data visibility, you’re not selling tickets to a digital customer journey.

We separate back-end administrative and IT overhead from the relevant user information in existing systems and allow insurers to consolidate data through an admin-friendly platform. This saves months of back-end integrations.

Rapid ecosystem expansion

Whether insurers use CORE systems from Gartner’s Magic Quadrant vendors or local firms, they need to add new things. New services, AI or emerging technologies, smart features, or local compliance and critical governance updates.

We eliminate the need for connecting novelties to the core by providing a platform that can connect internal or partner developments easily and quickly with just one standardized connection.

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Multi-tenant & multi-language

We are here to drive your group consolidation of applications and systems. Allow different countries, regions, and areas to stay local by following regional and international standards. Harmonize your business using the Multi-Tenant and Multi-Language functionalities of WagaInsurance.

We enable insurance IT to provide an internal app platform to all member companies. A platform connected to main core systems. Data is exchanged without further integrations. Publishing new services is easy and requires only standardized APIs, making digital services developed in one region accessible to other subsidiaries.

Interested in WagaInsurance?

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